NOTE: this is a position near Austin, TX and will require you to live in the greater Austin area as physical client visits are vital to our concierge service. Hybrid workforce means that weekly 1-2 days are optional work from home and 3-4 days are work from physical office in Cedar Park.

We're seeking smart, competitive, disciplined, and innately happy IT Service Professionals with 2+ years of experience, heavy emphasis on cyber-security, and knowledge of Cloud based solutions for Windows and iOS environments.

More important than your skills and experience, we are looking to hire people who fit our culture and understand the challenges inherent in working in a small team serving a large and diverse client base. You will find no better learning ground if you are craving new experiences and, it is our hope, that you will find no better company with which to work than Capstone Works Inc.

Capstone Works is The Friendly, Proactive, Worry-Free IT Company™

Our Core Values: Empathy, Enthusiasm, Collaboration, Curiosity, and Trustworthiness

General Accountabilities and Responsibilities

Responsible for resolving L1/L2 end-user help desk service requests - or appropriate escalation - within Service Level Agreement (SLA).

Assist in the Installation, configuration, troubleshooting of client and internal IT infrastructures.

Assist in the design, implementation, and support of small-to-medium business Cloud solutions.

Accountable for adherence to general security and Capstone Works' specific configuration standards.

Accountable for writing and maintaining client and internal documentation.

Accountable for disciplined attention to accuracy of time and utilization record entry into our PSA and adherence to service delivery Standard Operating Procedures (SOPs).

Accountable for maintenance and testing of Backup and Disaster Recovery protocols.

Accountable for maintenance and testing of Incident Response protocols.

Support our Sales team.

Communicate technical concepts and solutions in a meaningful way to people with little IT knowledge.

Assist in, and demonstrate strong aptitude for, resolving issues involving TCP/IP, DNS, Hyper-V/VMWare, SAN technologies, Exchange clustering, SQL clustering, etc.

Daily collaboration with other staff members.

Accountable for Quarterly goal setting and delivery.

Accountable for Continual education and certifications.

Serve as escalation resource for Level 1 service engineers.

Participate in on-call rotation (serving once every 6-8 weeks).

Occasional travel.

Occasional weekend and evening work.

Required attendance at our annual weekend company offsite retreat.

General Required Qualifications

Powerful communication skills, dealing with internal team and client concerns.

Proven history of being unshakable under stress.

Experience with a variety of Business Applications, especially QuickBooks, and their installation and configuration both in on-prem and Cloud scenarios.

Solid knowledge of how email flows and ability to perform or assist in enterprise email configuration and troubleshooting.

2+ years in the trenches with exposure to:

VMWare

Hyper-V

TCP/IP

DNS

DMARC

Azure applications including Active Directory

Intune/MDM solutions

Exchange

O365 Administration.

Familiar with or experienced in a MSP/TSP environment (and loving it!)

Working knowledge of networking - firewalls, switches, hubs, patch-panels, nodes to network.

Strong background and desire to grow in cyber-security.

Certifications in any/all of the above, or any relevant technology not mentioned.

Bachelor's degree in any field

*** Once an offer is presented, you will be asked to setup a reference interview for us with your current or most recent direct supervisor/manager. ***

Our benefit package includes, but not limited to:

Fully covered medical insurance for employee and family.

Employee Dental, Vision, Life, AD&D, STD/LTD insurance.

401K with company match.

Flexible Paid Time Off (PTO).

Paid training.

Paid days for community volunteer work and self-study.

Miscellaneous bonus and incentive opportunities.

Regular staff social events.

Weekly company-paid meals.

Kitchen stocked with (mostly) healthy snacks and beverages.